Privacy Policy

This is the privacy policy of Freecity Group which comprises Freecity Group Holdings Pty Ltd ACN 665 428 964 and Space Labs Australia In this privacy policy, the terms “we”, “our” and “us” are references to each and all of the members of the Freecity Group.

We are committed to protecting and maintaining the privacy, accuracy and security of your personal information in accordance with the Australian Privacy Principles and Privacy Act 1988 (Cth) (“Privacy Act”).

We ask that you read this privacy policy carefully as it sets out how we collect, use, disclose, store and otherwise handle your personal information. By submitting your personal information to us, or by using our websites, products and/or services, you acknowledge and consent to the collection, use, disclosure, storage and handling of your personal information in accordance with this privacy policy.

We may collect your personal information when you interact with us, including when you visit our websites or engage with us or deal with us in relation to our products and/or services including development projects. The personal information we collect may include, but is not limited to:

• your contact details, such as your name, email address, phone number and address;
• other information that is reasonably relevant to your interactions with us, such as records of your engagement, dealings, enquiries or other interactions with any of us and your procurement of any products or services from any of us;
• details of your preferences and interests, including whether you are seeking to purchase, rent or invest in our projects or properties generally or services you may be interested in or require from us or generally; and
• any other personal information you provide to us in relation to your access to our website and any other engagement, dealings, enquiries or other interactions with us.

When you visit our websites or interact with us, we may also collect and hold the following information:

• your IP address;
• your browser type;
• the website you were visiting before visiting our websites;
• details of the webpages you accessed on our websites; and
• statistics on page views, information searched on our websites, access dates and times and other transactional information about your access to our websites.

Where you engage, deal, enquire or interact with us on behalf of an organisation, you represent and warrant that you have obtained all necessary consents to provide to us any information you provide to us relating to other persons in your organisation.

We seek to only collect personal information through lawful and fair means. Generally, we will collect personal information directly from you, however, we may collect and hold personal information that we collect from a third party (such as your agent or other persons at your organisation) or from publicly available sources. We may also collect and hold personal information obtained from other members of the Freecity Group.

The circumstances in which we may collect personal information from you include, but are not limited to, when you:

• register an account with us or sign up to receive newsletters and other communication from us;
• are communicating with us, including by mail, phone, chats, emails or through our social media sites;
• are browsing or accessing our websites; or
• are engaging, dealing, enquiring or interacting with us.

Where we collect personal information about you a third party provider or supplier, we will seek to advise you as soon as and as far as practicable, that this information has been collected and the circumstances of the collection.

The purposes for which we collect, hold, use and disclose personal information

We collect, hold, use and disclose personal information for the purposes of delivering our products and services as well as to permit or assist with the delivery of the products and services of other members of the Freecity Group. This includes, without limitation:

• to verify your identity, answer your questions, respond to your complaints and provide you with information;
• delivering, administering and improving Freecity Group’s product and service offerings;
• to communicate with you including about Freecity Group’s product and service offerings including in relation to development projects and related buying, renting and investing opportunities;
• Freecity Group’s internal management purposes;
• administering accounts, sales and billing;
• business development and marketing purposes of Freecity Group;
• insurance purposes;
• training and recruitment;
• product and service development and research to improve Freecity Group’s product and service offerings; and
• as otherwise permitted or required by law (such as to comply with obligations under the Privacy Act in relation to mandatory data breach notification).

We may disclose your personal information to:

• another member of the Freecity Group;
• third parties that assist us in delivering our product and service offerings, including third parties that manage our websites and third parties that assist us with our internal administration, business, sales, marketing and communication functions;
• third parties to whom you have authorised us to disclose your personal information;
  • government and regulatory authorities, as required or authorised by law;
  • our insurers and professional advisers; or
  • other third parties permitted by law.

Third parties to whom we disclose personal information may from time to time be located overseas. You consent to any such overseas disclosure and acknowledge APP 8.1 will not apply to such disclosure.

We may disclose your personal information to third parties in connection with any actual or contemplated sale or reorganisation of the whole or any part of business of the Freecity Group including in connection with a sale or other transaction involving the disposal of all or part of our business or assets of any member of the Freecity Group, the financing of such a sale or transaction, any due diligence in connection with such a sale or transaction and, subject to applicable law, completion of any such sale or transaction.

When you visit our websites, we may collect information about the session between your computer and our websites through the use of cookies. A cookie does not identify you personally but it does identify your computer or mobile device (by your web browser). You can set your browser to notify you when you receive a cookie and this will provide you with an opportunity to either accept or reject it in each instance. If you choose to disable or turn off cookies, this may impact upon your ability to access certain features of our websites.

We use reasonable measures to keep personal information that we collect, use and disclose accurate, complete and up-to-date.

We encourage you to provide regular updates in relation to your personal information to ensure that the personal information we hold is up-to-date, accurate and complete. You are entitled to request access to and correction of your personal information we hold. You can make a request for access or correction by sending an email or letter addressed to our us using the details set out under the contact details below.

We will endeavour to respond to your request for personal information within a reasonable time period or as soon as practicable in a manner as requested by you. We will normally respond within thirty (30) days. Before actioning any request, we may request further information to verify your identity. While a fee will not apply to you making a request for access or correction.

There may be circumstances where we refuse to provide you with access to or correct your personal information. This includes, but is not limited to, where:

• giving access would have an unreasonable impact on the privacy of others;
• giving access would pose a serious threat to the life, health or safety of others, or to public health or public safety;
• the request for access is frivolous or vexatious;
• giving access would be unlawful; or
• denying access is otherwise required or authorised by law

If we refuse to provide you with access to or correct your personal information, we will provide you with an explanation in writing. In some circumstances where we correct a record, we may still require the retention of the original record.

We take all reasonable efforts to keep personal information which we collect and hold secure and protected from unauthorised access. We use a number of processes to ensure, where possible, the security and integrity of your personal information, including through maintaining physical access restrictions and passwords to our computer systems.

While we take steps to protect your personal information, we cannot fully guarantee the security of any information you transmit to us over the internet. Therefore, we do not warrant the security of any information you transmit to us over the internet and you do so at your own risk.

We will continue to store and hold your personal information indefinitely, until such time as we no longer need it for any purpose for which the information may be used or disclosed under this privacy policy or under applicable privacy laws. We will destroy, delete or de-identify your personal information within a reasonable time after the end of such period unless we are required by law to retain it.

You may elect to opt-out of receiving certain or all direct marketing and promotional communications at any time by contacting us using the details below or by any other simple means to opt-out that we provide you.

Some of product and service offerings may include a direct marketing and promotional communications feature which cannot be removed and, as such, you may not be able to access or use some of our product or service offerings if you elect to opt-out of all direct promotional and marketing communications.

If you have any questions in relation to this privacy policy or wish to exercise any rights under this policy or the Privacy Act, have a complaint in relation to a breach of the Australian Privacy Policy, or would like to request a printed copy of this privacy policy you can contact us using the details below:

Privacy Officer at Freecity Group
Address: Level 1, 8 Khartoum Road, Macquarie Park NSW 2113
Email: info@freecity.com
Phone: +61 2 9183 7870

We request that you contact us first in writing in relation to any complaint you may have. We will use reasonable endeavours to respond to your complaint in writing as soon as possible and in accordance with any time periods required by law.

For information about privacy generally, or if we are unable to resolve your complaint to your satisfaction, you may contact the Office of the Australian Information Commissioner.

We reserve the right to update this privacy policy from time to time, without any liability to you. Any changes will be published on our websites, effective immediately upon such publication.

If you do continue to engage, deal, enquire of or interact with us or continue to access or use our websites, you represent and warrant to us that you have accepted the terms of the privacy policy as amended.

This privacy policy was last updated on 13/10/25.